Thank you for shopping at Wine Paradise US. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

**Eligibility for Returns:**
– Items must be returned within 30 days of the purchase date.
– Items must be in their original condition, unopened, and in the original packaging.
– Proof of purchase (receipt or order number) is required for all returns.

**Non-Returnable Items:**
– Opened or used items.
– Items without original packaging or tags.
– Perishable goods, such as food or beverages.

**Return Process:**
1. Contact our customer service team at 305-568-9407 or email us at [email protected] to initiate a return.
2. Pack the item securely in its original packaging.
3. Include the proof of purchase and a note with your name and order number.
4. Ship the item to the following address:
**Le Fu Ning**
3793 Steve Hunt Road
Miami, FL, US

**Refunds:**
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

**Exchanges:**
– We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at 305-568-9407 or email us at [email protected].

**Shipping Costs:**
– Customers are responsible for return shipping costs unless the return is due to an error on our part.

**Contact Us:**
If you have any questions about our Returns Policy, please contact us at:
– Phone: 305-568-9407
– Email: [email protected]
– Website: wineparadiseus.shop

Thank you for choosing Wine Paradise US. We appreciate your business!